Shipping & Delivery

Handling time is typically 1 to 2 days for tracking number to be uploaded for your order.

Please allow 2-5 days for your order to typically arrive. Threshold and white glove deliveries will be a longer shipping time frame and vary depending on the size of item and freight carrier.

We ship products from multiple warehouse locations (California, South Carolina, Texas) to bring you the best offers and the lowest prices.

Returns procedure can differ from brands *Mspa brand does not except returns (final sale only), Please visit our returns policy page for more information. Simply contact us with questions or for return instructions and return shipping labels.

Our Return Policy: https://www.purelyrelaxation.com/policies/refund-policy

We Guarantee You Wont Find a Lower Price Online

We work very hard to make sure we are offering the absolute best prices online for relaxation products. If you find another online store that offers a lower price then us please let us know and we try to match or beat their price. We want you to feel confident that you are getting the absolute best price for the product you are ordering today.

If you find that our website has a lower price for the same item you have ordered within the last 30 days of your purchase date we can also refund the difference.


Our Low Price Guarantee has some limitations:

You must purchase the item from our website before requesting your Price Match Guarantee.
Product must be a exact match of model #, features, and any warranty.
Promotions, rebates and buy one get one free offers are not eligible.
The item must be in stock on the competitors website the same day.
The item can not be discontinued, clearanced or a "sold as is" item.
The competitor must be an online store only -they can not have a retail location. This is due to the fact most brick and mortar stores get different manufacturer pricing when they sell in physical stores.
The website can not be a discounter or auction website such as eBay, overstock, Walmart, etc.
The competitor must be an official Authorized Retailer of the product.
The competitor must not be in violation of a minimum advertised price policy set by the manufacture.
The Price Match Guarantee includes the item price and the shipping cost, but it excludes sales tax.

Website Price Drop Protection Guarantee

We want you to feel confident that are getting the best deal without having to worry about missing a upcoming sale or deal! If you find that our website has a lower price for the same item you have ordered within 30 days of your purchase date we will refund the difference no questions asked.

To request your partial refund simply e-mail us a link to the same product on our website along with your name/order # from your past purchase within the 30 day period.

No Hassel or Questions... We Promise!